Shipping policy
SHIPPING POLICY
Orders are fulfilled by Wanakome Outlet from Montréal, Québec, Canada.
Delivery times are estimates and may vary due to carrier delays, weather, customs processing and other circumstances outside our control.
SHIPPING RATES
Wanakome Outlet does not offer free shipping.
Shipping charges are calculated based on the delivery destination, including the distance from our warehouse location to the recipient’s postal code or ZIP code, together with any applicable handling fees.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, package size, weight, carrier and selected shipping service.
CANADA
Canadian orders are usually delivered within 2–5 business days after the purchase is completed.
Delivery times may vary depending on the destination and carrier.
UNITED STATES
All U.S. orders are shipped from Canada and must clear U.S. customs before entering the United States.
Please allow a minimum of 10 business days for your order to clear customs and enter the United States.
This customs processing period is separate from the delivery time required by USPS or UPS once the package has entered the United States.
Tracking information may show limited or no movement while the shipment is undergoing customs clearance. Tracking will update once the package has cleared customs and has been transferred to the applicable U.S. carrier.
Customs processing times are outside of our control and may occasionally take longer.
TRACKING
Once tracking information is available, it will be sent to the email address provided with your order.
Please allow time for tracking information to update after your order has been processed or transferred between carriers.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at hello@wanakomeclothing.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
LOST OR MISSING PACKAGES
If your package has not been received, you must first contact us at hello@wanakomeclothing.com with your order number so that we can review the shipment and, where appropriate, open an investigation with the carrier.
Customers must reasonably cooperate with the carrier investigation before a replacement or refund can be approved under our lost or missing package claim process.
We may request additional information or documentation reasonably necessary to investigate the claim, including confirmation of the delivery address, a signed statement, carrier documentation or, in cases of suspected theft, a police report.
Failure to provide reasonably requested information or cooperate with the investigation may prevent us from approving compensation under our claim process, except where applicable law provides otherwise.
If a package is confirmed lost in transit, we will offer a replacement where available or issue a refund where appropriate.
If tracking shows a package as delivered but you cannot locate it, please contact us promptly so that we can investigate the delivery with the carrier.
Submitting a claim or requested documentation does not automatically guarantee a replacement or refund. Each claim is reviewed based on the circumstances, available tracking and carrier information, and applicable law.
DELIVERY DELAYS
Delivery estimates are not guaranteed.
Wanakome Outlet is not responsible for delays caused by customs processing, carriers, weather, service interruptions or other circumstances outside our reasonable control, subject to any rights available under applicable law.
CONTACT