Refund policy
RETURN & REFUND POLICY
All purchases from Wanakome Outlet are FINAL SALE.
We do not accept returns, exchanges, refunds or store credit for change of mind, incorrect size, fit, colour or style preference.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, materially different from its description, or you receive the wrong item, please contact us at hello@wanakomeclothing.com with your order number and clear photos of the issue.
Once approved, we will first offer a replacement of the same item where available.
If a replacement is not available, we will issue a refund to the original payment method.
We may request that the item be returned before a replacement or refund is issued.
LOST OR MISSING PACKAGES
If your package has not been received, you must first contact us at hello@wanakomeclothing.com with your order number so that we can review the shipment and, where appropriate, open an investigation with the carrier.
Customers must reasonably cooperate with the carrier investigation before a replacement or refund can be approved under our lost or missing package claim process.
We may request additional information or documentation reasonably necessary to investigate the claim, including confirmation of the delivery address, a signed statement, carrier documentation or, in cases of suspected theft, a police report.
Failure to provide reasonably requested information or cooperate with the investigation may prevent us from approving compensation under our claim process, except where applicable law provides otherwise.
If a package is confirmed lost in transit, we will offer a replacement where available or issue a refund where appropriate.
If tracking shows a package as delivered but you cannot locate it, please contact us promptly so that we can investigate the delivery with the carrier.
Submitting a claim or requested documentation does not automatically guarantee a replacement or refund. Each claim is reviewed based on the circumstances, available tracking and carrier information, and applicable law.
REFUNDS
Approved refunds are issued to the original payment method.
Once processed by us, your bank or payment provider may require additional time for the refund to appear on your account.
Nothing in this policy limits any rights that cannot be excluded under applicable law.
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